Privacy Policy

1. Introduction

Crafted Song respects your privacy and is committed to handling personal information responsibly.

Crafted Song is operated by Crafted Song - Uladzislau Bahdanovich, a sole trader registered in Poland. We are the controller of the personal information described in this Privacy Policy.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights available to you when you use craftedsongstudio.com and our related services.

For privacy-related questions or requests, contact us at Lily@craftedsongstudio.com.

2. Information We Collect

We collect information that you provide directly to us when using Crafted Song.

This may include:

• Your email address.
• Information you provide while creating a personalized song, such as the recipient's name, your relationship to them, the occasion, music preferences, memories, stories, messages, personality details, and other information you choose to include.
• Order and transaction information, including products purchased, selected upgrades, payment status, refunds, and related order information.
• Messages and information you send when contacting customer support.

We may also automatically collect certain technical and usage information when you use our website, including:

• IP address.
• Browser and device information.
• Operating system.
• Referral source.
• Pages viewed and interactions with the website.
• Approximate location derived from technical information such as IP address.
• Cookie, analytics, advertising, and attribution information where applicable.

Payment card information is processed securely by our payment provider, Stripe. Crafted Song does not store your full payment card details.

3. How We Use Your Information

We use personal information where necessary to operate Crafted Song, including to:

• Create your personalized song and free preview.
• Process and fulfill your order.
• Deliver your song and send order-related communications.
• Process payments, refunds, and other transactions.
• Provide customer support and respond to requests.
• Prevent fraud, abuse, and security incidents.
• Maintain and improve our website, products, and customer experience.
• Understand how customers use Crafted Song.
• Measure the performance of our advertising and marketing campaigns.
• Send marketing communications where permitted by law and, where required, with your consent.
• Comply with accounting, tax, regulatory, and other legal obligations.

4. AI Processing

Crafted Song uses artificial intelligence and other technology as part of the process of creating personalized songs.

Information you enter into your song brief may be shared with AI and technology providers where necessary to generate or process elements of your order, such as lyrics, music, vocals, audio, artwork, or related content.

We only share information that is reasonably necessary for the relevant service.

Crafted Song does not intentionally ask you to provide highly sensitive personal information. Please avoid including unnecessary information about health, religion, sexual life, political beliefs, or other highly sensitive matters in your song brief.

When you provide information about another person, please make sure you have the right to share that information.

5. How We Share Information

We do not sell your personal information for money.

We may share personal information with service providers that help us operate Crafted Song, including:

• Payment processors such as Stripe.
• Hosting, database, storage, and infrastructure providers.
• AI and song-generation providers.
• Email delivery providers.
• Analytics providers.
• Advertising and attribution platforms, including platforms such as Google and Meta.
• Security, fraud-prevention, and technical service providers.
• Accountants, professional advisers, regulators, courts, law enforcement, or other authorities where required by law or reasonably necessary to protect our legal rights.

Service providers receive only the information reasonably necessary to perform their services.

We may also transfer information as part of a merger, acquisition, restructuring, sale, or transfer of all or part of the Crafted Song business.

6. Cookies, Analytics and Advertising

Crafted Song may use cookies and similar technologies to operate the website, maintain sessions, remember preferences, understand website usage, measure advertising performance, and improve the customer experience.

Essential cookies may be used where necessary for the website to function.

Where required by applicable law, non-essential analytics and advertising technologies are used only after you provide consent.

You may manage available cookie preferences through the cookie settings provided on our website.

Advertising and analytics providers may process information such as device identifiers, IP addresses, website interactions, referral information, and conversion events in accordance with their own privacy policies.

7. Legal Bases for Processing

If you are located in the European Economic Area or another jurisdiction that requires us to identify a legal basis for processing, we generally rely on the following:

Performance of a contract

We process information where necessary to create and deliver the services you request, manage your order, process payments, and provide customer support.

Legal obligations

We process and retain certain information where required for tax, accounting, regulatory, fraud-prevention, or other legal obligations.

Legitimate interests

We may process information where reasonably necessary to operate and improve Crafted Song, maintain security, prevent fraud, provide support, and understand the performance of our service, provided those interests are not overridden by your rights.

Consent

Where required, we rely on your consent for activities such as non-essential cookies, certain advertising technologies, and marketing communications.

You may withdraw consent at any time where processing is based on consent.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Song briefs, generated content, and related order information may be retained as necessary to create and deliver your song, provide access to purchased content, handle revisions, refunds, customer support, fraud prevention, and other legitimate operational needs.

Financial, transaction, invoice, and accounting records may be retained for longer periods where required by Polish or other applicable law.

Support, analytics, security, and marketing records may be retained for periods reasonably necessary for their respective purposes.

When personal information is no longer required, we will delete or anonymize it where reasonably possible.

9. International Data Transfers

Crafted Song is operated from Poland, but some of our service providers may process information in other countries, including countries outside the European Economic Area.

Where applicable law requires additional safeguards for international transfers, we use recognized legal mechanisms such as adequacy decisions, Standard Contractual Clauses, or other appropriate safeguards.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include encrypted connections, access controls, secure infrastructure, and restricted administrative access.

However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Request restriction of certain processing.
• Object to certain processing.
• Receive certain information in a portable format where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

You may exercise applicable privacy rights by contacting Lily@craftedsongstudio.com.

We may need to verify your identity before completing certain requests.

Some information cannot be deleted immediately where we are legally required to retain it, including certain accounting and transaction records.

If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection authority. In Poland, the supervisory authority is the President of the Personal Data Protection Office (UODO).

Residents of certain US states and other jurisdictions may have additional rights under their local privacy laws. We will honor applicable requests as required by law.

12. Children's Privacy

Crafted Song is intended for adults.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, contact Lily@craftedsongstudio.com and we will review the request and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our service, technology, legal obligations, or business practices.

When we make changes, we will update the "Last updated" date at the top of this page.

14. Contact Us

For questions, requests, or concerns relating to privacy or personal information, contact:

Crafted Song
Lily@craftedsongstudio.com